At Shimmer Salon & Day Spa we want to make sure your experience exceeds your expectations. We know your time and money is of great value and we are aware that you are putting a trust in us to provide a great experience and service. On this page you will find our spa party guidelines that we follow. Whether it's for a party or just an individual service.
When redeeming Gift Certificate Please remember to bring your certificate as they are like cash and cannot be honored without the physical certificate presented.Thank You.
If you are booking a spa party, please take a minute to print and sign these documents with basic guidelines and bring them with you on the date of your party. We require that you acknowledge and understand the policies as is pertains to your up coming event. Please contact us if you have any questions and these PDF's are able to be downloaded for you records. Thank you for choosing Shimmer!
Our goal at Shimmer is to provide the best possible experience for you and your guests. We believe that great memories can truly be created during your party. In order to make sure your time goes well we do have a few guidelines for every purchaser (person paying & representing the party to Shimmer) to follow.
Two or more people is considered a party. Each party takes a certain amount time for us to prepare. You will be charged for the full service if you cancel within 30 days of the scheduled time. This also is applicable if you and your guest are a no show. If you are looking to add services to your party package we will do our best to accommodate but please understand that for that day our entire Salon & Spa may be book within your day to allow an extension of your time. Please don’t hesitate to ask but please be mindful if we have a full schedule. There is a deposit due at booking and this percentage is based on a case-by-case basis.
We certainly want you and your guest to feel relaxed and
comfortable during the party but we do need you to be responsible for you guest and their behavior. Here is some things for you to understand. With friends or family in your party, we can provide all items needed for your time. This includes any drink or food. Please refer to your party package on what we provide. We do NOT
allow you to bring your own alcohol.
Food needs to be cleared in advance with management. Although we have a very large space for our Salon & Spa your guests need to stay where and when they are asked to during your party. We have two good size VIP rooms where parties are held.If you or your party guests arrive late from the scheduled session, you will not be reimbursed or discounted due to a shorter time.This form is required to be signed by the purchaser and returned to us no later than the day of your arrival. Click on the button above to print out the form.
Thank you for your understanding and we look forward to your party!!
CHILDREN'S PARTY GUIDELINES:
Thank you for choosing us for your child’s part will make every effort to ensure your child’s party will be a fun and pleasurable experience for everyone. We kindly ask that you follow these guidelines. This is to ensure that your party goes well and that we maintain a Spa & Salon environment for all clients.
♦ No Party horns or noisemakers all
♦ Running is not allowed anywhere in the salon and spa
♦ We have a CD player and encourage you to bring any CD’s. There are no karaoke machines allowed
♦ Only four parents are allowed to be in the party area. Any other guests may relax in our waiting area or receive other services at a 15% discount.
♦ Parents are asked to stay in the Party Room with children not having services. They may come by to take pictures but we ask you don’t block any entrance ways after taking pictures and return to the party room. Any outside food or drink needs to be cleared by Shimmer.
♦ We ask that all food and beverages remain in the Party Room at all times.
♦ Please advise children and adult guest to use “SPA” voices at all times. It is important to maintain a spa and salon environment
♦ 10 days before your event, we need you to contact us to give a final count for the total number of people in your party. It is important to be as accurate as you can so we can provide the correct number of staff.
♦ We can change the date or services up to 30 days prior to your event. We will need you to contact us if you are requesting any changes.
♦ We cannot adjust the bill due to no shows or last minute cancelations.
♦ We charge a 20% gratuity and all deposits are nonrefundable.
♦ Parties are priced at a 2-hour time period; extended time can be booked at an additional charge with only advance notice.
♦ If any of the kids are having their hair styled or cut, please advise that we need the child to come in with dried and tangled free hair. This will allow our hair stylist team to be able to give equal attention to all kids in the party
Your appointments are very important to the team members of Shimmer Salon. The appointment is reserved for especially for you. We understand that sometimes scheduling adjustments are necessary, therefore, we respectfully request at least 48 hours notice for cancellations.
STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY
Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time and clients on our waiting miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment that was booked months ago. Since the services are reserved for you, personally, a cancellation fee will be applied.
1) A CANCELLATION MADE WITH LESS THEN 24 HOURS NOTICE WILL RESULT IN FULL CHARGE OF THE RESERVED SERVICE AMOUNT.
2) NO SHOWS WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT.
3) APPOINTMENTS SCHEDULED ON SUNDAYS AND HOLIDAYS MUST BE PAID IN FULL WHETHER THE CLIENT RECEIVES OR CANCELS THE APPOINTMENT IF NOT CANCELED WITHIN 48 HOURS.